This Privacy Policy is effective immediately for Users after that date.

Sanatio LLP ("Sanatio LLP", "we," "us,") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes:

• the types of information that we may collect from you when you access or use our mental health application and related services (collectively, our "Services"); and
• our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies only to information we collect through our Services and in the electronic communications sent through or in connection with our Services.

"User" or "you" or "your" refers to you, as a user of the Services. A user is someone who accesses or uses the Services for the purpose of accessing mental health resources, tracking wellness, participating in therapeutic activities, or viewing content and includes other persons jointly participating in using the Services.

"Content" will include (but is not limited to) images, photos, audio, video, location data, written materials, mental health assessments, journal entries, mood tracking data, therapeutic exercises, and all other forms of information or data.

Sanatio LLP strives to offer its Users the many advantages of technology to support mental health and wellbeing and to provide an interactive and personalized experience. For these purposes, we may use personally identifiable information — like your name, e-mail address, and other contact details — which are subject to the terms of this Privacy Policy. We do not tolerate spam. We will therefore never sell, barter, or rent your email address to any unauthorized third parties.

Sanatio LLP may collect and use information of and regarding its Users. We follow data minimization principles, collecting only the minimum data essential to our operations and to provide you with a better user experience.

Other information, through which the person may be identified, may include data which the User voluntarily enters, uses, or provides when using the Services of the mental health application, or submits when registering for the Services. Sanatio LLP collects and uses the information for the purposes outlined in the Terms and Conditions, as well as to offer new services to the User or to familiarize them with new functionalities.

We collect two types of information from and about our Users, including information:

• by which you may be personally identified; and/or
• about your internet connection, the equipment you use to access our Services, and your usage details (e.g., your Internet Service Provider).

The information we collect on or through our Services may include:

• User Information: Your name, email address, and other information you may provide using dedicated fields in the App.
  Purpose: Communicate with you; provide personalized mental health support; send notifications and reminders; and improve your experience with our Services.
• Mental Health Data: Mood tracking entries, journal entries, mental health assessments, self-reported symptoms, wellness goals, therapeutic exercise responses, and related mental health information.
  Purpose: Provide personalized mental health support, track your progress, and deliver relevant therapeutic content and recommendations.
• Preferences: Your preferences and settings such as time zone, language, notification preferences, and privacy settings.
  Purpose: Provide you with a better user experience.
• App Usage Information: How long you used our Services, which features you used, app analytics, interaction patterns, and feature engagement.
  Purpose: Monitor the performance of our App and improve user experience.
• Communications: Between you and Sanatio LLP support staff regarding the Services.
  Purpose: Improve our Services and keep track of our performance.
• Transactional Information: If you make payments or purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions.
  Purpose: Process your payments and comply with our accounting and tax filing obligations.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
  Purpose: Ensure compatibility, troubleshoot technical issues, and improve app performance.

Our mental health application provides educational content, self-help tools, and wellness resources for general mental health support purposes only. This content is NOT professional medical advice, psychiatric diagnosis, psychological treatment, or therapy and should not replace professional mental health care from a licensed provider.

Our Services are NOT for mental health emergencies or crisis situations.

IF YOU'RE IN CRISIS:

• United Kingdom: Call 999 for emergencies or 111 for urgent mental health support
• Samaritans (UK): Call 116 123 (free 24/7) or email [email protected]
• Crisis Text Line (UK): Text SHOUT to 85258
• Mind Infoline: Call 0300 123 3393
• Papyrus (under 35s): Call 0800 068 4141 or text 07860 039967
• International: Contact your local emergency services

If you are experiencing thoughts of self-harm, suicide, or harming others, please seek immediate help from emergency services or a mental health crisis center.

All services are limited to individuals 18 years and older. We do not provide services to minors. If you are under 18, please do not use our Services.

While our app can be a helpful tool for mental wellness, it is not a substitute for professional mental health treatment. We strongly encourage users to work with licensed mental health professionals for comprehensive care.

How we collect and store information depends on the features you are using and the activities in which you elect to participate. For example, you may be asked to provide information when you register for an account, set up your profile, complete mental health assessments, track your mood, write journal entries, or make a payment.

Like most mobile applications, Sanatio LLP also collects information automatically and through the use of electronic tools that may be transparent to our Users. For example, we may collect mobile device information, or use analytics technology to understand how you use the app. Among other things, we may store your login credentials to spare you from having to re-enter that information each time you use the app.

We use industry-standard security measures to protect the sensitive mental health information you provide through our Services.

Like other applications, we collect information to enhance your experience and deliver more personalized mental health support. We respect your privacy and do not share your information with anyone, except in limited cases when that proves necessary as outlined in this policy.

We retain your information as long as needed to provide services or as required by law. Mental health data may be retained to track your progress over time, but you can request deletion at any time.

Aggregate information and information that does not personally identify you may be used in many ways. For example, Sanatio LLP may combine anonymized information about usage patterns with similar information obtained from other users to help enhance our app and Services. This information does not include any information that identifies you individually.

We may use personally identifiable information, collected through our Services, to communicate with you about your account and preferences; our Terms and Conditions and Privacy Policy; services and features offered through our Services; personalized mental health insights and recommendations; and other topics we think you might find helpful for your mental wellness journey. Personally identifiable information collected by Sanatio LLP may also be used for other purposes, including but not limited to Services administration, troubleshooting, processing of transactions, and other communications with you.

Your mental health data is used solely to provide you with personalized support and is never sold or used for advertising purposes.

Sanatio LLP won't transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you. We won't sell information about you.

We may share your account information with third parties in some circumstances, including:

1. With your consent

2. To a service provider or partner who meets our data protection standards (such as cloud hosting providers, analytics services, or payment processors)

3. When we have a good-faith belief it is required by law, such as pursuant to a subpoena or other legal process

4. When we have a good-faith belief that doing so will help prevent imminent harm to someone (including risk of suicide or harm to self or others)

If we are going to share your information in response to legal process, we'll give you notice so you can challenge it (for example by seeking court intervention), unless we're prohibited by law or believe doing so may endanger others or compromise an investigation. We will object to requests for information about users of our services that we believe are improper.

Certain third parties who provide technical support for the operation of our Services — our app hosting service, cloud storage providers, payment processors, and analytics service providers, for example — may have access to such information. We nevertheless make sure that such information is protected through appropriate contractual safeguards and guarantee your information stays safe with them.

Special Note on Mental Health Information: We understand the sensitive nature of mental health data. All third-party service providers with access to your mental health information are bound by strict confidentiality agreements and data protection requirements.

You may withdraw your consent for collecting your personal information at any time. To do so, please contact us at [email protected].

For more information regarding the termination or deletion of your information, please refer to Section 9: Termination of this Privacy Policy.

We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates.

We encourage you to review, update, and correct the personal information that we maintain about you. You may request that we delete personal data about you that is inaccurate, incomplete, irrelevant for legitimate purposes, or is being processed in a way which infringes any applicable legal requirements.

You have the right to:

• Access your personal and mental health data
• Export your data in a portable format
• Correct inaccurate information
• Delete your data (subject to legal retention requirements)
• Restrict processing of your data
• Object to processing of your data

We have implemented appropriate measures in the form of various technical, physical, and other means, including but not limited to::

• Encryption: All data transmitted to and from our Services is encrypted using industry-standard protocols
• Secure Storage: Mental health data is stored on secure servers with restricted access
• Access Controls: Strict internal policies limit employee access to user data on a need-to-know basis
• Regular Security Audits: We regularly review and update our security measures

These means aim at improving the integrity and security of the personal information that we collect and maintain. However, please be advised that even the best security measures cannot guarantee the full elimination of all risks.

If we learn of any violation, breach, or danger to our security systems, then we will attempt to notify you electronically so that timely and appropriate protective steps can be taken. Apart from informing you via email or app notification, we may post a notice in the App if a security breach occurs.

Your personal data safety, especially your mental health information, is of utmost importance to us. We review and strive to improve our security measures on a regular basis.

If we detect a breach of our security measures, which has the potential of harming you as an individual, we will notify you without undue delay in accordance with applicable laws.

As mentioned, you may at any time review or change the personal information we maintain about you by contacting Sanatio LLP. Upon your request, we will delete your contact information and personal data from our active databases.

This Privacy Policy is effective until terminated by either party. If you no longer agree to be bound by this Privacy Policy, you must cease the use of the Sanatio LLP Services. If you are dissatisfied with Sanatio LLP, its content, or any of these terms, conditions, and policies, your sole legal remedy is to discontinue using the Services.

Sanatio LLP reserves the right to terminate or suspend your access to and use of the Services, or parts of it, without notice, if we believe, in our sole discretion, that such use is in violation of any applicable law, or harmful to our interests or the interests of another person or entity, or where Sanatio LLP has reasons to believe that your use is in violation of this Privacy Policy or the Terms of Use.

Data Retention After Account Deletion: Upon account deletion, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain information for legal, regulatory, or security purposes.

Sanatio LLP does not knowingly collect personal information from individuals under the age of 18. If we learn that we have personal information on an individual under the age of 18, we will delete that information from our servers immediately. Sanatio LLP services are intended for adults 18 and older only.

Parents or guardians who believe their child under 18 has provided information to us should contact us immediately.

Sanatio LLP reserves the rights to change this Privacy Policy at any time. Please check this page periodically for changes. Your use of the Services after any such amendment or change in the Privacy Policy shall be deemed as your express acceptance to such amended/changed Privacy Policy and an assent to be bound by such changed/amended Privacy Policy.

Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

Any changes made to the privacy policy will be communicated to you by email or in-app notification, provided you have an active account with us.

This Privacy Policy is governed by the laws of England and Wales, United Kingdom.

We process data in compliance with applicable data protection laws including UK GDPR, the Data Protection Act 2018, and other relevant privacy regulations. Data is processed and stored on secure servers with appropriate safeguards in place to protect your information.

As a UK-based company, we adhere to the Information Commissioner's Office (ICO) guidelines for data protection and privacy.

We process data in compliance with applicable data protection laws including UK GDPR, the Data Protection Act 2018, and other relevant privacy regulations. Data is processed and stored on secure servers with appropriate safeguards in place to protect your information.

As a UK-based company, we adhere to the Information Commissioner's Office (ICO) guidelines for data protection and privacy.

The copyrights of the Sanatio LLP application are the property of Sanatio LLP.

Texts, graphics, photographs, animations, videos, and other content visible in the App are the object of copyright and are part of the intellectual property of Sanatio LLP. Those may not be reproduced, used, presented, or represented without an explicit written permission by Sanatio LLP.

Nothing contained in the App may be interpreted as granting a license or right of use as a trademark without the prior explicit written consent of Sanatio LLP.

Under certain circumstances and in compliance with applicable health information laws, you may have the right to receive your health information in a portable format. Please contact us to exercise this right.

If you believe Sanatio LLP does not adhere to this Privacy Policy, in order to address a question, to resolve a complaint regarding the Services, or to receive further information regarding the Services, please contact Sanatio LLP:

Email: [email protected]
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

For urgent mental health concerns or crisis situations, please do not contact us through these channels. Instead, call emergency services or a crisis helpline immediately.